Orders are dispatched Monday-Friday. Whilst we work hard to ensure all orders are sent out within 24 hours, however during busy periods i.e launches, sales, Christmas etc, this may be extended to 48 hours. If you’d like an update on your order status, get in touch at email@example.com
If an order needs to be changed or cancelled after being processed, please contact us immediately via email. If you have made an error in your delivery address, please contact us via email firstname.lastname@example.org as soon as possible. If your order has already been shipped, we cannot accept responsibility for incorrect details entered.
If your order is being sent to a business address, please include the company name on the order as this makes it much easier for Australia Post to deliver to the correct location.
Parcels which are rejected by the receiver or have an incorrect address may result in the parcel being returned to sender. On the instance that this may happen, it is the customer’s responsibility to contact us to notify us of the situation.
All product prices indicated and payments made on this site are in ($AUD) Australian Dollars. We offer a currency converter.
DISCOUNTS & PROMOTIONS
If you obtain a discount voucher and do not receive it via email, please check your spam folder or junk email as they can be redirected there. Alternatively, please get in touch at email@example.com.
Free Express Shipping
- Next Business day for all CBD areas excluding WA and NT and rural areas. 2-3 business days needs to be given for WA/NT and rural parcels.
- Orders need to be placed before 2pm to be dispatched same day for Next Business day delivery
PLEASE NOTE: During busy holiday periods, Australia Post may experience minor delivery delays, which is unfortunately out of our control. Please get in touch at firstname.lastname@example.org, or contact Australia Post if you are experiencing issues.
NEW ZEALAND FREE POST
- 8-10 business days
NORTH AMERICA FREE POST
- 8-10 business days
EUROPE FREE POST
- 10-15 business days
ASIA FREE POST
- 10-15 business day
REST OF THE WORLD FREE POST
- 15-20 business days